General Terms and Conditions
General Terms and Conditions – Ripasha
Article 1 – Definitions
In these general terms and conditions, the following definitions apply:
- Entrepreneur: Ripasha
- Customer: the natural person who enters into an agreement with the entrepreneur
- Agreement: the agreement between the entrepreneur and the customer for the purchase of products via the webshop
- Website: Ripasha's online store
Article 2 – Identity of the Entrepreneur
Company name: Ripasha
Registered address: Jan Wapstraat 79, 2523 GC Den Haag
Country of establishment: Netherlands
Email address: support@ripasha.nl
Chamber of Commerce number: 42038720
VAT number:
Article 3 – Applicability
These general terms and conditions apply to every offer from Ripasha and to every distance contract concluded between the entrepreneur and the customer.
By placing an order, the customer agrees to these general terms and conditions.
Article 4 – The Offer
The offer contains a complete and accurate description of the products offered.
Obvious mistakes or errors in the offer are not binding on the entrepreneur.
All images and specifications are indicative and cannot give rise to compensation or dissolution of the agreement.
Article 5 – The Agreement
The agreement is concluded at the moment the customer accepts the offer and meets the stated conditions.
The entrepreneur confirms receipt of the order by email.
Article 6 – Prices
All prices on the website are displayed in euros (€) and include VAT, unless otherwise stated.
The entrepreneur reserves the right to change prices at any time.
Price changes do not affect orders already placed.
Article 7 – Payment
The customer can pay via the payment methods offered on the website, such as:
- iDEAL
- Bancontact
- Credit card
- PayPal
- Klarna (if available)
The entrepreneur reserves the right to refuse an order or to impose additional conditions.
Article 8 – Delivery and Execution
The entrepreneur will exercise the greatest possible care when processing and delivering orders.
Delivery takes place at the address provided by the customer.
The estimated delivery time is:
- Netherlands and Belgium: 5 – 10 working days
- Europe: 6 – 12 working days
The entrepreneur is not liable for delays caused by third parties, such as transporters or customs.
Article 9 – Right of Withdrawal
The customer has the right to withdraw from the agreement within 14 days after receiving the product without stating reasons.
During this reflection period, the customer must handle the product and packaging with care.
To exercise the right of withdrawal, the customer can contact us via:
Email: support@ripasha.nl
The customer must return the product within 14 days after withdrawal.
Article 10 – Return Costs
The costs for returning a product are borne by the customer, unless the product is defective or incorrectly delivered.
Article 11 – Warranty and Complaints
The entrepreneur guarantees that the products comply with the agreement, the stated specifications and the reasonable requirements of soundness.
Complaints about products or services must be submitted fully and clearly described within a reasonable period after discovery.
The entrepreneur will respond to complaints within 14 days.
Article 12 – Liability
The liability of the entrepreneur is limited to the amount of the order.
The entrepreneur is not liable for indirect damage, consequential damage or loss of data.
Article 13 – Force Majeure
In case of force majeure, the entrepreneur is not obliged to fulfill its obligations.
Force majeure includes:
- Transport problems
- Strikes
- Natural disasters
- Disruptions in logistics or transport
- Government measures
Article 14 – Intellectual Property
All content on the website, including texts, images and logos, is the property of Ripasha and may not be used without permission.
Article 15 – Applicable Law
Dutch law applies exclusively to all agreements.
Disputes will be submitted to the competent court in the Netherlands.
Article 16 – Privacy
Ripasha attaches great importance to the protection of your personal data. In our privacy statement, we explain what data we collect, why we process it, and what rights you have under the General Data Protection Regulation (GDPR).
Our privacy statement can be consulted via our website: https://ripasha.nl/policies/privacy-policy
By using our website and/or placing an order, you agree to our privacy policy.
Article 17 – Contact
For questions or complaints, please contact us via:
Company name: Ripasha
Email: support@ripasha.nl
These general terms and conditions were last updated on: 13-04-2026