Return Policy

We want you to be satisfied with your purchase. If for any reason you are not satisfied, you can return your order according to the conditions below.

Return period:
You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return the product. You will then receive the full order amount, including shipping costs, provided the product is returned in its original condition and packaging.

Restocking fee:
A restocking fee of 15% of the purchase price may be deducted from returns. This fee covers the costs of inspection, processing, and restocking the product in our inventory.
The restocking fee may be applied in the following situations:
- The product has been used, damaged, or is not in its original condition
- The original packaging is missing or damaged
- The product shows signs of use
- The return falls outside the standard withdrawal conditions

If the product is returned unused, complete, and in its original condition within the statutory cooling-off period, no restocking fee will be charged.

Return procedure:
1. Contact our customer service to register your return.
2. Carefully pack the product in its original packaging.
3. Send the package back to the return address provided by us.

Refund:
After receiving and inspecting the return, we will process the refund within 14 days using the same payment method as used for the order. Any applicable restocking fee will be offset.

Exceptions to returns:
The following products cannot be returned:
- Products that are not suitable for return for hygienic reasons and whose seal has been broken
- Personalized or custom-made products
- Products damaged by use
- Digital products or software licenses after they have been activated

Return costs:
The costs for returning a product are at the customer's expense, unless the product is defective or incorrectly delivered.

Damaged or defective products:
If you receive a damaged or defective product, please contact us within 48 hours of receipt. We will provide a suitable solution free of charge.

For questions about our return policy, please contact our customer service.