Frequently Asked Questions (FAQ)

Welcome to Ripasha's FAQ page! Below you will find answers to the most frequently asked questions about orders, shipping, and returns.

Orders

How can I place an order?
You can easily place an order by adding the desired product or multiple products to your shopping cart and following the steps in the checkout process.

Can I cancel or change my order?
Yes, you can cancel or change your order as long as it has not yet been processed. Please contact us by email as soon as possible.

I haven't received a confirmation email, what should I do?
First, check your spam or junk mail folder. If you cannot find the email there, please contact us so we can help you.

Shipping and delivery

What are the shipping costs?
Shipping costs are €3.95 per order.
We offer free shipping on orders over €30.

What is the delivery time for my order?
The average delivery time is 5 to 10 business days.

How can I track my order?
Once your order has been shipped, you will receive an email with a Track & Trace code that allows you to track your package.

Why does delivery sometimes take longer?
In some cases, delivery may take longer due to busy periods at delivery services, logistical delays, or public holidays.

Will my order be delivered in one package?
It may happen that an order is delivered in multiple packages. In that case, you will receive a separate Track & Trace code for each package.

Payment

Which payment methods do you accept?
We accept secure payment methods such as:

- iDEAL
- Bancontact
- Credit card (Visa, Mastercard)
- PayPal
- Klarna

All payments are securely processed via a secure connection.

Is online payment safe?
Yes, all payments are processed through a secure payment environment. Your data is protected according to current security standards.

Returns and refunds

Can I return my order?
Yes, you have the right to return your order within 14 days of receipt.

When will I get my money back?
Once we have received and checked your return, the purchase amount will be refunded within 5 to 10 business days via the original payment method.

Do I have to pay the shipping costs for returns?
In most cases, the costs for returning are at the customer's expense, unless the product is defective or delivered incorrectly.

What should I do if I receive a damaged product?
Please contact us within 48 hours of receipt and, if possible, send photos of the product. We will provide a suitable solution.

Contact

How can I contact customer service?
You can contact us via:

Email: support@ripasha.nl

Or by filling out and submitting the contact form on our website.

Response time: Within 24 hours on business days

We are happy to help you!