Shipping & Delivery

Shipping and Delivery Policy – Ripasha

Thank you for your order with Ripasha! We do our best to deliver your order to you as quickly and safely as possible. Below you will find all information about our shipping and delivery.

1. Order Processing Time

Orders are processed within 1 to 3 business days after payment is received.
Once your order has been processed, it will be shipped to the address you provided.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

We strive to deliver orders as quickly as possible. The estimated delivery times are:

- The Netherlands: 5 – 10 business days
- Belgium: 5 – 10 business days
- Europe: 6 – 12 business days

Please note that delivery times may vary depending on logistical circumstances, busy periods, and the delivery location.

3. Shipping Costs

Shipping costs are €3.95 per order.

We offer free shipping on orders over €30.

Any promotions or free shipping offers will be clearly stated on our website.

4. Track & Trace

Once your order has been shipped, you will receive an email with a Track & Trace code.
You can use this to track your package until delivery.

It may take 1 to 3 business days for tracking information to become available.

5. Multiple Shipments

In some cases, an order may be delivered in multiple shipments.
In this event, you will receive a separate Track & Trace code for each shipment.

6. Delays

While we do our best to deliver orders within the indicated delivery time, delays may sometimes occur due to circumstances beyond our control, such as:

- Busy periods with delivery services
- Logistical delays
- Weather conditions
- Holidays or peak seasons

We ask for your understanding in such cases.

7. Incorrect Address

It is the customer's responsibility to enter a correct delivery address.
If an order is returned due to an incorrect address, additional shipping costs may be charged.

8. Damaged or Incorrect Products

Have you received a damaged, defective, or incorrect product? Please contact us within 48 hours of receipt.

Please include:

- Your order number
- A description of the problem
- Photos of the product (if possible)

We will provide a suitable solution as soon as possible.

9. Contact

Do you have any questions about your order or delivery? Feel free to contact us via our customer service. You can do this by sending an email to the email address below or by filling out the contact form on our website.

Email: support@ripasha.nl
Response time: Within 24 hours on business days

Thank you for your trust in Ripasha. We appreciate your order!