Shipping policy
Shipping and Delivery Policy – Ripasha
Thank you for your order with Ripasha! We do our best to deliver your order to you as quickly and safely as possible. Below you will find all the information about our shipping and delivery.
1. Order Processing Time
Orders are processed within 1 to 3 business days after receipt of payment. Once your order has been processed, it will be shipped to the address you provided.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Time
We strive to deliver orders as quickly as possible. The estimated delivery times are:
- Netherlands: 5 – 10 business days
- Belgium: 5 – 10 business days
- Europe: 6 – 12 business days
Please note that delivery times may vary depending on logistics circumstances, demand, and the delivery location.
3. Shipping Costs
Netherlands:
The shipping costs are €3.95 per order. We offer free shipping on orders from €30.
European Union:
The shipping costs are €5.95 per order. We offer free shipping on orders from €40.
Any promotions or offers with free shipping will be clearly stated on our website.
4. Track & Trace
As soon as your order has been shipped, you will receive an email with a Track & Trace code. This allows you to track your package until delivery.
It may take 1 to 3 business days before the tracking information is available.
5. Multiple shipments
In some cases, an order may be delivered in multiple shipments. In that case, you will receive a separate Track & Trace code for each shipment.
6. Delays
Although we do our best to deliver orders within the indicated delivery time, delays may occasionally occur due to circumstances beyond our control, such as:
- High demand at delivery services
- Logistic delays
- Weather conditions
- Holidays or peak periods
We ask for your understanding regarding this.
7. Incorrect address
It is the customer's responsibility to enter a correct delivery address.
If an order is returned due to an incorrect address, additional shipping costs may be charged.
8. Damaged or incorrect products
Have you received a damaged, defective, or incorrect product? Please contact us within 48 hours of receipt.
Include the following:
- Your order number
- A description of the problem
- Photos of the product (if possible)
We will provide an appropriate solution as soon as possible.
9. Contact
Do you have questions about your order or delivery? Please feel free to contact us via our customer service. This can be done by sending an email to the email address below or by filling out the contact form on our website.
Email: support@ripasha.nl
Response time: Within 24 hours on working days
Thank you for your trust in Ripasha. We appreciate your order!